Reservations Policy

Reservations Policies

Check In and Check Out Policies. 

  • Check in time: 2:00pm - Check out: 12:00.     
  • Policies for Early Check In and Late Check Out: It is established that the check-in time is at 14:00 and the check-out at 12:00 hrs. The early check in that consider the entrance to the Hotel before 11:00 in the morning, especially in dates of high occupancy, will have a cost corresponding to one night, considering the full rate agreed upon in the reservation. All Late check out that considers departure after 2:00 pm, will have a cost corresponding to one night of the agreed rate. 

Policies to make reservations for Rooms 

  • Check availability before requesting the reservation, by phone +56222993000 or by email
  • Send the request in writing, clearly indicating the number of rooms to be reserved, the passenger's name, arrival date, departure date and method of payment.     
  • Guarantee the reservation by means of a Credit Card or with a Purchase Order of the company requesting the reservation, as long as a Corporate agreement exists.
  • On-line reservations must be made according to the procedures of the site. 
  • All rates include American buffet breakfast from 07:00 - 10:30 hrs. and welcome drink (Juice, Drink or Pisco Sour). 


Policy Tax Franchise Law for Foreigners 

  • Article 12, letter E., No. 17, of decree LAW NO. 825 of 1974, determines that they are exempt from VAT Income in foreign currency received by hotel companies registered with the Internal Revenue Service, on the occasion of services rendered to foreign tourists without domicile or residence in Chile, presenting the necessary documentation to prove it. 
  • Tobacco Law Policy (Law No. 20,660).
  • Hotel Torremayor, is a non-smoking hotel. This new law prohibits smoking in closed places accessible to the public or for collective commercial use. For this purpose, a closed space is any one that is covered by a roof attached to one or more walls (regardless of the material used, the existence of doors or windows and whether the structure is permanent or temporary). Nor smoking on terraces that are not outdoors or have a roof that is attached to a wall. 
  • Fines and complaints : If a person is caught smoking in a prohibited place will receive a fine of 2 Monthly Tax Units (UTM). That is, $ 80 thousand approximately. With this same amount the owner of an establishment will be sanctioned for each person who infringes the law inside it. 


Cancellation Policies 

  • Once the reservation is confirmed, individual cancellations can be made 48 hours in advance. 
  • In case of cancellations after the established deadline, Hotel Torremayor may charge the first night of accommodation in the credit card delivered as guarantee of the reservation according to the rate + VAT. 
  • In case of cancellations of company reservations or through an intermediary, it will be applied as agreed in the reservation or in the Corporate agreement. 
  • The No Show charge is made considering the agreed rate plus VAT.


Free WIFI service 

  • Hotel Torremayor has free WIFI service in the following facilities: Rooms, Lounges, Restaurant, Bar, Lobby, Public Areas. 


Children's Policies 

  • Children up to 08 years free of charge, Buffet breakfast is included in the Restaurant. 
  • Additional bed for child, must be requested before the arrival of passengers. 

Pet Policy 

  • Assistance dogs are accepted. 
  • Domestic pets other than Assistance are not accepted.